FAQs
SIZE/FIT GUIDE
Q: How do I find my perfect fit with Okasus?
A: Utilise our comprehensive Size/Fit Guide to discover the ideal size for your unique body shape and style preferences. Find detailed instructions on measurements and sizing to ensure your Okasus piece fits perfectly.
SHIPPING
Q: Where does Okasus ship, and what is the estimated delivery time?
A: Okasus currently ships to Australia and NZ. Enjoy free Standard Shipping on all orders with an estimated delivery time of 2 - 7 business days. Expedite your delivery with Express Shipping for a flat rate of $15, with an estimated delivery time of 1 - 3 business days.
Q: What is 'Authority to Leave' in shipping?
A: Our Standard and Express shipping come with 'authority to leave,' allowing your order to be left in a safe location when you're not at home. If deemed unsafe, the order will be taken to the nearest post office, and a card with further instructions will be left.
RETURNS
Q: Are final sale items eligible for a refund?
A: Items labeled as 'Final Sale' are not eligible for a refund.
Q: What is Okasus' refund policy?
A: If the item is not Final Sale, you are eligible for a full refund provided you adhere to the policy conditions. Please review our Return Policy for detailed steps.
Q: How long does it take to process a refund?
A: We generally process refunds within 24 - 48 working hours of receiving your return. Please allow up to 10 business days for the funds to appear in your account.
EXCHANGES
Q: Does Okasus process exchanges through the online store?
A: Currently, we do not process exchanges online. If you wish to exchange items for a different color or size, we recommend placing a new order and returning unwanted items for a full refund if eligible.
GARMENT CARE
Q: How should I wash Okasus pieces?
A: Follow our Garment Care guide for optimal preservation. Handwash with mild soap, avoid twisting, ironing, and rough surfaces. Dry in the shade, handle with care, and store cups separately.
Q: Why might the piece I receive differ slightly from the photo?
A: Okasus pieces are handmade by artisans, and slight variations may occur. However, these differences do not compromise the quality or design of the silhouette.
CONTACT US
Q: How can I contact Okasus?
A: Feel free to reach out to us by filling out the Contact Form on our website or emailing us at hello@okasus.com. We are here to assist with any questions or concerns.
MORE QUESTIONS
Q: Where can I address additional questions?
A: For any further inquiries, write to us at hello@okasus.com. Our team is ready to assist you with any information you may need.